AI Usage

How Robo's AI works.

Robo is a friend with a brain — a real generative AI behind those soft eyes. Here's what that means in practice, and what's exclusive to preorders as our thank-you for trusting us first.

The short version

Parents stay in control — settings, limits, and preferences can be changed at any time.

  • 2 years of AI conversation included — free, with every preorder.
  • After 2 years, the family plans.  Founding families will always benefit from trusting us early.
  • Plush is yours forever. No bricking. No auto-charges. Ever.
  • All of this is exclusive to preorders — our thank-you.

The AI behind Robo

Robo's conversation is powered by Google Gemini, one of the world's most capable AI systems. We've layered safety filters, age controls, topic boundaries, and parent settings on top — so the AI behaves the way you'd want a friend to behave with your child.

Before any reply reaches your child, we shape what Robo can say. Our instructions tell Robo your child's age, interests, what to lean into, and what to steer away from. Gemini does the heavy lifting; we tell it the rules. Your parent app settings layer on top of ours — your overrides win.

2 years included — exclusive to preorders

Every preorder Robo comes with 2 years of complimentary AI service, starting the day Robo arrives and is activated. You don't sign up separately. You don't enter a credit card. It's part of your preorder.

This isn't our standard offer — it's our thank-you to the founding families who chose us first. Future customers, after our first batch ships, will be welcomed on standard family plans.

Why are there daily limits

Robo has a daily usage allowance. Two honest reasons:

A friend you look forward to is better than one that's always on. We don't want to build the kind of product your kid reaches for every time they're bored or quiet. A friend you look forward to is better than one that's always on.

The limit also keeps the AI service sustainable for every family. Without the internet, Robo's eyes still light up, but conversation features are unavailable until the connection returns. The default is set as a ceiling, not a target — and you can dial it lower in the parent app.

After 2 years — family plans, founding pricing

When your free period ends, we'll introduce family plans — shaped by feedback from real families and real-world usage.

Founding families always get founding pricing. As a thank-you for preordering, you'll be offered a special rate on whatever plan you choose — for as long as you stay with us. We will never auto-charge you, and we'll notify you at least 30 days before any charge. The decision is always yours.

What stays with you forever

Subscribe, skip, or pause — the plush Robo is yours forever. Any on-device functions (eyes, sounds, anything that doesn't require the cloud) keep working for as long as Robo does. We will never brick or remotely disable your Robo.

If the AI provider ever changes

Robo currently runs on Google Gemini. If we ever change the underlying service, we'll tell you in advance. The Robo your child knows will continue to behave like the Robo your child knows. That's not negotiable.

Common questions

Does my child need their own account?

No. You hold the account. Your child talks to Robo. You manage everything in the parent app.

What happens at the daily limit?

Robo gently lets your child know that talk time is paused for the day and suggests revisiting tomorrow. He stays a friend — just one who needs a break.

Does Robo work without internet?

He needs the internet to talk. Without it, his eyes still light up, but the conversation features a pause. We're working on an on-device version — more on that soon.

What about my child's data?

We do not use your child's conversations to train our own AI models. We don't store them, train on them, or share them. What we do save are the preferences and insights you choose to keep in the parent app, such as favourite topics, characters, books, and interests. Conversations route through Google Gemini and are subject to Google's terms. Please review Google's privacy terms for details on how Google processes requests.

Can I cancel later?

Yes. The plush remains yours. On-device functions keep working. You can resubscribe anytime.

Questions we haven't answered

Email us at support@hiyarobo.com or reach out on Instagram at @hiyarobo. We're a small team, and we read every note. You'll hear back within 3 business days, usually from me.

— Last updated: June 19, 2026