Terms of service
TERMS OF SERVICE
Last updated: June 3, 2026
A NOTE BEFORE YOU READ ON
This is our formal Terms of Service. The short version: we're a small
team trying to do right by you and your child. Be honest with us,
respect that Robo is a friend for kids, supervise your child's use,
and treat us the way we'll treat you — like real humans. We've kept
the legal language standard so it's enforceable, but if any of it
feels off, write to us at hello@rob-o-toy.com. We read every note.
OVERVIEW
Welcome to Robo & Pals! The terms "we", "us" and "our" refer to Robo &
Pals. Robo & Pals operates this store and website, including all related
information, content, features, tools, products and services in order to
provide you, the customer, with a curated shopping experience (the
"Services"). Robo & Pals is powered by Shopify, which enables us to
provide the Services to you.
The below terms and conditions, together with any policies referenced
herein (these "Terms of Service" or "Terms") describe your rights and
responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include
important information about your legal rights and cover areas such as
warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be
bound by these Terms of Service and our Privacy Policy
[/policies/privacy-policy]. If you do not agree to these Terms of
Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at
least the age of majority in your state or province of residence, and
you have given us your consent to allow any of your minor dependents
to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores
or purchasing any of the products or services we offer, you may be
asked to provide certain information, such as your email address,
billing, payment, and shipping information. You represent and warrant
that all the information you provide in our stores is correct, current
and complete and that you have all rights necessary to provide this
information.
You are solely responsible for maintaining the security of your
account credentials and for all of your account activity. You may not
transfer, sell, assign, or license your account to any other person.
SECTION 2 - CHILDREN'S USE AND PARENTAL SUPERVISION
Robo is designed for children, but the account holder must be a
parent or legal guardian who is at least the age of majority in their
jurisdiction. Only an adult parent or legal guardian may create an
account, place an order, or configure Robo's settings.
You agree to: (i) supervise your child's use of Robo; (ii) configure
the parental controls (mode access, time limits, blocked topics,
etc.) using the tools we provide; and (iii) hold sole responsibility
for what content, modes, and topics your child engages with through
Robo.
Robo is not a substitute for human caregiving, supervision,
education, or mental health support. It is not a medical, educational,
or therapeutic device. Robo is recommended for children ages 3 and
older. Adult assembly or configuration may be required for initial
setup.
SECTION 3 - OUR PRODUCTS
We have made every effort to provide an accurate representation of
our products and services in our online stores. However, please note
that colors or product appearance may differ from how they may appear
on your screen due to the type of device you use to access the store
and your device settings and configuration.
We do not warrant that the appearance or quality of any products or
services purchased by you will meet your expectations or be the same
as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time
without notice at our sole discretion. We reserve the right to
discontinue any product at any time and may limit the quantities of
any products that we offer to any person, geographic region or
jurisdiction, on a case-by-case basis.
SECTION 4 - ORDERS
When you place an order, you are making an offer to purchase. Robo &
Pals reserves the right to accept or decline your order for any
reason at its discretion. Your order is not accepted until Robo &
Pals confirms acceptance. We must receive and process your payment
before your order is accepted. Please review your order carefully
before submitting, as Robo & Pals may be unable to accommodate
cancellation requests after an order is accepted. In the event that
we do not accept, make a change to, or cancel an order, we will
attempt to notify you by contacting the e-mail, billing address,
and/or phone number provided at the time the order was made.
PREORDERS. Robo is currently available by preorder. Preorders are
subject to manufacturing and shipping timelines as described in our
Shipping Policy [/pages/shipping-policy]. If we anticipate a material
delay beyond the communicated shipping window, we will notify you in
advance, and you may choose to wait for the updated shipping date or
receive a full refund.
Your purchases are subject to return or exchange solely in accordance
with our Refund Policy [/policies/refund-policy].
You represent and warrant that your purchases are for your own
personal or household use and not for commercial resale or export.
SECTION 5 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without
notice. The price charged for a product or service will be the price
in effect at the time the order is placed and will be set out in your
order confirmation email. Unless otherwise expressly stated, posted
prices do not include taxes, shipping, handling, customs or import
charges.
Prices posted in our online stores may be different from prices
offered in physical stores or in online or other stores operated by
third parties. We may offer, from time to time, promotions on the
Services that may affect pricing and that are governed by terms and
conditions separate from these Terms. If there is a conflict between
the terms for a promotion and these Terms, the promotion terms will
govern.
You agree to provide current, complete and accurate purchase, payment
and account information for all purchases made at our stores. You
agree to promptly update your account and other information,
including your email address, credit card numbers and expiration
dates, so that we can complete your transactions and contact you as
needed.
You represent and warrant that (i) the credit card information you
provide is true, correct, and complete, (ii) you are duly authorized
to use such credit card for the purchase, (iii) charges incurred by
you will be honored by your credit card company, and (iv) you will
pay charges incurred by you at the posted prices, including shipping
and handling charges and all applicable taxes, if any.
SECTION 6 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery
times are estimates only and are not guaranteed. We are not
responsible for delays caused by shipping carriers, customs
processing, or events outside our control. Once we transfer products
to the carrier, title and risk of loss passes to you. Full details,
including our preorder shipping commitments, are in our Shipping
Policy [/pages/shipping-policy].
SECTION 7 - AI AND SOFTWARE SERVICES
Robo uses generative artificial intelligence (currently powered by
Google Gemini) to converse with your child. By purchasing or using
Robo, you acknowledge and agree:
(a) AI responses are generated dynamically and, despite our safety
layers and content filters, may occasionally include unexpected,
inaccurate, or imperfect content. We make no guarantee that every
AI-generated response will be perfectly accurate, age-appropriate, or
aligned with your specific preferences.
(b) Robo is intended to supplement, not replace, parental
supervision. You remain solely responsible for supervising your
child's use of Robo and configuring the parental controls we provide.
(c) Robo's software, features, capabilities, voice behavior, and
content library may be updated, modified, expanded, or limited at any
time as we improve the product, address safety concerns, or adapt to
changes in the underlying AI services we use.
(d) Robo requires an active internet connection and depends on
third-party services (including but not limited to Google Gemini,
Google Cloud services, and your home Wi-Fi). We are not responsible
for service interruptions caused by these third parties, internet
outages, or your home network.
(e) AI safeguards are continuously improved but cannot be guaranteed
to be exhaustive. If your child encounters any AI response you find
inappropriate or concerning, please contact us immediately at
hello@rob-o-toy.com.
(f) Robo's AI service is currently powered by Google Gemini. The AI
provider, model, or capabilities may change over time. If we change
the underlying AI service in a way that materially affects how Robo
behaves, we will notify you in advance.
(g) Each Robo includes 12 months of complimentary AI conversation
service from the date of activation. For the first 6 months, your
child has a generous daily allowance to explore, learn, and play with
Robo. From month 7 through month 12, that daily allowance becomes
more measured. This is by design, not by cost — Robo is meant to be
a friend, not a habit, and these gentle limits help us keep the
service safe and sustainable for every family.
(h) After 12 months, we'll introduce family plans informed by how
children actually use Robo. We will notify you at least 30 days in
advance of any charges, and you'll always have the option to choose
the plan that fits your family — or to continue without one. We will
never auto-charge you without your consent. Your Robo plush remains
your property regardless of which AI plan you choose; the physical
Robo and any on-device functions are yours to keep.
SECTION 8 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands,
text, displays, images, graphics, product reviews, video, and audio,
and the design, selection, and arrangement thereof, are owned by
Robo & Pals, its affiliates or licensors and are protected by U.S.
and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal,
non-commercial use only. You must not reproduce, distribute, modify,
create derivative works of, publicly display, publicly perform,
republish, download, store, or transmit any of the material on the
Services without our prior written consent. Except as expressly
provided herein, nothing in these Terms grants or shall be construed
as granting a license or other rights to you under any patent,
trademark, copyright, or other intellectual property of Robo & Pals,
Shopify or any third party. Unauthorized use of the Services may be
a violation of federal and state intellectual property laws. All
rights not expressly granted herein are reserved by Robo & Pals.
Robo & Pals's names, logos, product and service names, designs, and
slogans are trademarks of Robo & Pals or its affiliates or licensors.
You must not use such trademarks without the prior written permission
of Robo & Pals. Shopify's name, logo, product and service names,
designs and slogans are trademarks of Shopify. All other names,
logos, product and service names, designs, and slogans on the
Services are the trademarks of their respective owners.
SECTION 9 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third
parties as part of the Services, which we neither monitor nor have
any control nor input.
You acknowledge and agree that we provide access to such tools "as
is" and "as available" without any warranties, representations or
conditions of any kind and without any endorsement. We shall have no
liability whatsoever arising from or relating to your use of optional
third-party tools.
Any use by you of the optional tools offered through the site is
entirely at your own risk and discretion and you should ensure that
you are familiar with and approve of the terms on which tools are
provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services
(including the release of new tools and resources). Such new features
shall also be deemed part of the Services and are subject to these
Terms of Service.
SECTION 10 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites
provided or operated by third parties (including any embedded third
party functionality). We are not responsible for examining or
evaluating the content or accuracy of any third-party materials or
websites you choose to access. If you decide to leave the Services
to access these materials or third party sites, you do so at your
own risk.
We are not liable for any harm or damages related to your access of
any third-party websites, or your purchase or use of any products,
services, resources, or content on any third-party websites. Please
review carefully the third-party's policies and practices and make
sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party
products and services should be directed to the third-party.
SECTION 11 - RELATIONSHIP WITH SHOPIFY
Robo & Pals is powered by Shopify, which enables us to provide the
Services to you. However, any sales and purchases you make in our
Store are made directly with Robo & Pals. By using the Services, you
acknowledge and agree that Shopify is not responsible for any aspect
of any sales between you and Robo & Pals, including any injury,
damage, or loss resulting from purchased products and services. You
hereby expressly release Shopify and its affiliates from all claims,
damages, and liabilities arising from or related to your purchases
and transactions with Robo & Pals.
SECTION 12 - PRIVACY POLICY
All personal information we collect through the Services is subject
to our Privacy Policy, which can be viewed here
[/policies/privacy-policy], and certain personal information may be
subject to Shopify's Privacy Policy, which can be viewed here. By
using the Services, you acknowledge that you have read these privacy
policies.
Because the Services are hosted by Shopify, Shopify collects and
processes personal information about your access to and use of the
Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and
shared with Shopify as well as third parties that may be located in
other countries than where you reside, in order to provide services
to you. Review our privacy policy [/policies/privacy-policy] for
more details on how we, Shopify, and our partners use your personal
information.
SECTION 13 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas,
suggestions, feedback, reviews, proposals, plans, or other content
(collectively, "Feedback"), you grant us a perpetual, worldwide,
sublicensable, royalty-free license to use, reproduce, modify,
publish, distribute and display such Feedback in any medium for any
purpose, including for commercial use. We may, for example, use our
rights under this license to operate, provide, evaluate, enhance,
improve and promote the Services and to perform our obligations and
exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all
necessary rights to all Feedback; (ii) you have disclosed any
compensation or incentives received in connection with your
submission of Feedback; and (iii) your Feedback will comply with
these Terms. We are and shall be under no obligation (1) to maintain
your Feedback in confidence; (2) to pay compensation for your
Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback
that we determine in our sole discretion to be unlawful, offensive,
threatening, libelous, defamatory, pornographic, obscene or otherwise
objectionable or violates any party's intellectual property or these
Terms of Service.
You agree that your Feedback will not violate any right of any
third-party, including copyright, trademark, privacy, personality or
other personal or proprietary right. You further agree that your
Feedback will not contain libelous or otherwise unlawful, abusive or
obscene Feedback, or contain any computer virus or other malware that
could in any way affect the operation of the Services or any related
website. You may not use a false email address, pretend to be someone
other than yourself, or otherwise mislead us or third-parties as to
the origin of any Feedback. You are solely responsible for any
Feedback you make and its accuracy. We take no responsibility and
assume no liability for any Feedback posted by you or any
third-party.
SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that
contain typographical errors, inaccuracies or omissions that may
relate to product descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We reserve the
right to correct any errors, inaccuracies or omissions, and to change
or update information or cancel orders if any information is
inaccurate at any time without prior notice (including after you have
submitted your order).
SECTION 15 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You
may not access or use the Services, directly or indirectly: (a) for
any unlawful or malicious purpose; (b) to violate any international,
federal, provincial or state regulations, rules, laws, or local
ordinances; (c) to infringe upon or violate our intellectual property
rights or the intellectual property rights of others; (d) to harass,
abuse, insult, harm, defame, slander, disparage, intimidate, or harm
any of our employees or any other person; (e) to transmit false or
misleading information; (f) to send, knowingly receive, upload,
download, use, or re-use any material that does not comply with these
Terms; (g) to transmit, or procure the sending of, any advertising or
promotional material, including any "junk mail," "chain letter,"
"spam," or any other similar solicitation; (h) to impersonate or
attempt to impersonate any other person or entity; or (i) to engage
in any other conduct that restricts or inhibits anyone's use or
enjoyment of the Services, or which, as determined by us, may harm
Robo & Pals, Shopify or users of the Services, or expose them to
liability.
In addition, you agree not to: (a) upload or transmit viruses or any
other type of malicious code that will or may be used in any way that
will affect the functionality or operation of the Services; (b)
reproduce, duplicate, copy, extract, sell, resell or exploit any
portion of the Services; (c) collect or track the personal
information of others; (d) spam, phish, pharm, or pretext the
services; (e) use any robot, spider, scraping, data gathering and
extraction tools, automatic devices or processes, AI tools (such as
agentic AI) or automated or manual means to access the Services; or
(f) interfere with, bypass, or circumvent the security or
authorization features, robot exclusion headers, or other measures
we employ to restrict access to the Services. We reserve the right
to suspend, disable, or terminate your account at any time, without
notice, if we determine that you have violated any part of these
Terms.
SECTION 16 - AGENTS
16.1 This section ("Agent Terms") applies if you use, allow, enable,
or cause the deployment of an Agent to access, use, or interact with
any Services. "Agent" means any software or service that takes
autonomous or semi-autonomous action on behalf of, or at the
instruction of, any person or entity and that can be executed on
behalf of or using persons device, without direct supervision.
16.2 No Agent may access, use, or interact with Services unless, at
all times, it identifies itself and operates in strict accordance
with the requirements in section 16.4 below. In addition, no Agent
may access, use, or interact with Services if we have requested that
the Agent refrain from accessing, using, or interacting with any
service.
16.3 We may limit, including by technical measures, whether and how
any Agent accesses, uses, and interacts with Services.
16.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the
request is from an Agent and disclose the name of the Agent by
including the following in the request's user agent string:
"Agent/[agent name]"; (ii) not conceal or obfuscate that any access,
use, or interactions are from an Agent, such as by (a) mimicking
human behavior and interaction patterns, or (b) completing or
circumventing CAPTCHAs or measures intended to distinguish computer
use from humans, (iii) respond truthfully to any question or prompt
seeking to determine if interactions are coming from a human or a
computer, (iv) not circumvent or otherwise avoid any measure intended
to block, limit, modify, or control whether and how Agents access,
use, or interact with the Services.
SECTION 17 - TERMINATION
We may terminate this agreement or your access to the Services (or
any part thereof) in our sole discretion at any time without notice,
and you will remain liable for all amounts due up to and including
the date of termination.
The following sections will continue to apply following any
termination: Intellectual Property, Feedback, Termination, Disclaimer
of Warranties, Limitation of Liability, Indemnification, Severability,
Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy,
and any other provisions that by their nature should survive
termination.
SECTION 18 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made
available solely for general information purposes. We do not warrant
the accuracy, completeness, or usefulness of this information. Any
reliance you place on such information is strictly at your own risk.
We disclaim all liability and responsibility arising from any
reliance placed on such materials by you or any other visitor to the
Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY ROBO & PALS, THE SERVICES AND ALL
PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS
AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR
CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND
NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR
USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR
ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER
OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY
TO YOU.
SECTION 19 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL ROBO & PALS,
OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS,
CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND
ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL
DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS,
LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY
SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF
ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR
FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES
OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR
OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED
AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT)
POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES,
EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 20 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Robo & Pals,
Shopify, and our affiliates, partners, officers, directors,
employees, agents, contractors, licensors, and service providers
from any losses, damages, liabilities or claims, including reasonable
attorneys' fees, payable to any third party due to or arising out of
(1) your breach of these Terms of Service or the documents they
incorporate by reference, (2) your violation of any law or the
rights of a third party, or (3) your access to and use of the
Services.
We will notify you of any indemnifiable claim, provided that a
failure to promptly notify will not relieve you of your obligations
unless you are materially prejudiced. We may control the defense and
settlement of such claim at your expense, including choice of
counsel, but will not settle any claim requiring non-monetary
obligations from you without your consent (not to be unreasonably
withheld). You will cooperate in the defense of indemnified claims,
including by providing relevant documents.
SECTION 21 - SEVERABILITY
In the event that any provision of these Terms of Service is
determined to be unlawful, void or unenforceable, such provision
shall nonetheless be enforceable to the fullest extent permitted by
applicable law, and the unenforceable portion shall be deemed to be
severed from these Terms of Service, such determination shall not
affect the validity and enforceability of any other remaining
provisions.
SECTION 22 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of
these Terms of Service shall not constitute a waiver of such right
or provision.
These Terms of Service and any policies or operating rules posted by
us on this site or in respect to the Service constitutes the entire
agreement and understanding between you and us and governs your use
of the Service, superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written, between you
and us (including, but not limited to, any prior versions of the
Terms of Service).
Any ambiguities in the interpretation of these Terms of Service
shall not be construed against the drafting party.
SECTION 23 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of
your rights or obligations under these Terms without our prior
written consent, and any such attempt will be null and void. We may
transfer, assign, or delegate these Terms and our rights and
obligations without consent or notice to you.
SECTION 24 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide
you Services shall be governed by and construed in accordance with
the federal and state or territorial courts in the jurisdiction where
Robo & Pals is headquartered. You and Robo & Pals consent to venue
and personal jurisdiction in such courts.
SECTION 25 - HEADINGS
The headings used in this agreement are included for convenience only
and will not limit or otherwise affect these Terms.
SECTION 26 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at
any time on this page.
We reserve the right, in our sole discretion, to update, change, or
replace any part of these Terms of Service by posting updates and
changes to our website. It is your responsibility to check our
website periodically for changes. We will notify you of any material
changes to these Terms in accordance with applicable law, and such
changes will be effective on the date specified in the notice. Your
continued use of or access to the Services following the posting of
any changes to these Terms of Service constitutes acceptance of those
changes.
SECTION 27 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
hello@rob-o-toy.com.
Our contact information is posted below:
Robo & Pals
hello@rob-o-toy.com
25 Bridlewood Way SW, Calgary, AB, Canada T2Y3R5